The Essentials for Managing Client Expectations
We all know what it’s like to work with tricky clients but what if there were some simple solutions we could implement from the beginning to help manage our client’s expectations and ensure we deliver quality service time after time?
We chat with Interior Stylist & Author, Emma Blomfield to find out her essentials for managing client expectations. With plenty of experience up her sleeve managing home renovations and decorating dilemmas, Emma shares everything you need to know now.
1. Clear Communication
Be sure to clearly communicate with clients throughout the process of working together. This includes educating them on the best way to work with you, when they can expect to hear back from you and what to do if something goes wrong.
Some simple ways you might like to introduce this is through checklists and to-do lists to make sure your client knows what their responsibilities are and what yours are. This keeps everything clear and easy to understand during the process of working together to ensure you’re able to deliver quality customer service every step of the way.
2. Set Deadlines
Once you’ve set your deadlines for achieving the agreed upon work, it’s important to share these with not only your team members involved in the project but also the client and any contractors you need to adhere to certain deadlines. An easy way to do this is by creating Google calendar invites that are shared directly with everyone involved to ensure deadlines are clear in everyone’s calendar. This also saves you sending multiple emails reminding your team of key dates and important information.
3. Create Templates
Create branded templates or documents which you can share with your client from the first meeting to show them the process of how you plan on working together and to help them keep on track with everything. This will keep the clients mind at ease and also ensure everything is in alignment with your business branding throughout all communication.
4. Communicate with all parties
Often we deal with just one decision maker, however, it’s important to ensure all members of the team are clear on everything which is important to them or that you need their input on. You may like to keep everyone up-to-date by putting together a regular report with progress, updates and anything you’re waiting on to complete the job.
If you’re looking to start a business in the design industry then Emma Blomfield’s Mentor Program may be just what you need to get a head start in 2019. She covers all things marketing, branding, pricing your services and so much more in a 4-week program designed to help you take action and gain the business know-how you need to thrive.